Operation Policy

1. General Principles

The Company carries out game operations, customer support, report handling, sanctions and error response so that users can use the Service reliably and fairly. Users must comply with this Operation Policy, the Terms of Service, the Privacy Policy and applicable law.

2. Accounts and Nicknames

Users may not use nicknames that impersonate others or cause confusion, contain profanity, hateful, obscene or discriminatory expressions, or infringe the rights of the Company or third parties. The Company may change inappropriate nicknames at its discretion or restrict use of the Service.

3. Chat and Communication

The following are prohibited in communication between users, or between users and the Company, including chat, profiles, reports and inquiries:

• Profanity, defamation, threats, harassment, hateful or discriminatory expressions
• Posting obscene material, illegal information, personal information or fraudulent information
• Commercial advertising, spamming or soliciting transactions outside the game
• Requesting or soliciting another person's account, payment method or personal information
• Impersonating an operator or filing false reports

4. Cheating

The following are considered cheating that undermines the fairness of the game:

• Using hacks, macros, automation tools, memory or packet tampering, or modified apps
• Obtaining currency, items, scores, rankings or rewards by abnormal means
• Exploiting bugs or errors, or spreading methods to exploit them
• Trading accounts, currency or items for real money or through unauthorized trades
• Abusing the refund system or rewarded ads

5. Sanctions

Taking into account the nature, intent, repetition and extent of damage of a violation and its impact on the Service, the Company may take one or more of the following measures:

• Caution or warning
• Chat restriction, nickname change, removal of posts or content
• Recovery or reset of improperly obtained currency, items, scores or rankings
• Temporary suspension or permanent ban
• Refund restriction, customer support restriction, reporting to the relevant authorities or legal action

6. Reports and Appeals

Users can report violations through the in-app report feature or by email. Users who wish to appeal a sanction can contact cs@flamehammer.games with the date and time of the sanction, their account information, the reason for the appeal and any supporting materials.

7. Errors and Compensation

If users are inconvenienced by service errors, outages or update issues, the Company will investigate the cause and impact and decide whether to fix the issue or provide compensation. Compensation may be provided in a manner determined by the Company, taking into account the stability and fairness of the Service and operational circumstances.

8. Rankings and Competitive Content

Abnormal records, records suspected of cheating and records created by errors may be deleted or excluded from rankings without prior notice. The Company may reset rankings or withhold rewards when necessary to maintain fair competition.

9. Policy Changes

This Operation Policy may be revised due to changes in the Service, operating environment, laws or store policies. Material changes will be announced through in-app notices or the website.