Paid Services and In-App Purchase Terms

1. Scope

These Terms apply to paid services and in-app purchases in "Zombie Hunter Story" and related services provided by the Company. Matters not covered by these Terms are governed by the Terms of Service, the Operation Policy, the terms of each app store and applicable law.

2. Payment Methods and Processing

In-app purchases are processed through the payment system of the store from which the user installed the app, such as the Apple App Store or Google Play. The Company may use payment integration tools such as Unity IAP. Payment authorization, billing, payment method management and receipts are governed by the policies of each store or payment provider.

3. Types of Paid Products

The Company may offer the following paid products:

• Consumable currency or items
• Non-consumable items or features
• Ad removal products
• Time-limited benefits, passes and subscription products
• Event or promotional products

Specific product names, prices, contents, durations and delivery conditions are shown on the in-app purchase screen.

4. Delivery and Use of Products

Once payment is successfully completed, the paid product is delivered to the user's in-app account. Delivery may be delayed due to network delays, store receipt verification delays or server outages. If a product has not been delivered, users can contact customer support by email.

Refunds or cancellations of consumable products may be restricted once their benefit has been received, for example by use, exchange, opening or completed delivery.

5. Cancellation and Refunds

As a rule, refunds follow the refund policy of the app store where the user made the purchase and applicable law. Users can request a refund through the refund procedures of the Apple App Store or Google Play.

Cancellation or refunds may be restricted in the following cases:

• Consumable products that are used immediately on purchase or whose benefit has been applied to the account
• Products the user has used, opened, consumed or exchanged
• Where the value of the product has been impaired through the user's fault
• Cases involving fraudulent payments, refund abuse or violations of the terms
• Cases in which cancellation is restricted under applicable law

6. Purchases by Minors

If a minor purchases a paid product without the consent of a legal guardian, the purchase may be cancelled in accordance with applicable law. However, cancellation may be restricted where the law provides otherwise, for example if the minor used an adult's payment method with permission or led others to believe they were an adult.

7. Subscription Products

Where subscription products are offered, the subscription period, price, renewal conditions and cancellation method are shown on the in-app purchase screen and in the subscription management screen of each app store. Users must cancel subscriptions and payments in the account settings of the app store where they made the purchase.

8. Delivery Errors and Recovery

If a product is delivered incorrectly or more than once due to an error by the Company or the payment system, the Company may correct or recover the product or its equivalent value. Users who exploit such errors may be subject to restrictions under the Operation Policy.

9. Paid Products on Termination of the Service

If the Service is scheduled to end, the Company will announce in advance, to the extent possible, the end date and how paid products will be handled. Refunds or compensation for paid products are governed by applicable law, app store policies and the termination policy announced by the Company.

10. Contact

For inquiries about payment errors, undelivered products or refunds, please email cs@flamehammer.games with your order number, purchase time, the store where you made the purchase, and your account identification information.