Privacy Policy

1. Data Controller

The controller of personal information is:

• Company name: Flamehammer Games (플레임해머 게임즈)
• Representative: Yunjae Jung (정윤재)
• Address: 26-8, Dolgoji-ro 32-gil, Seongbuk-gu, Seoul, Republic of Korea
• Customer support and privacy inquiries: cs@flamehammer.games

2. Personal Information We Process

The Company may process the following information in the course of providing the Service:

• Account information: account identifier, linked login information, nickname, profile information
• Game usage information: game progress, owned currency and items, rankings, achievements, access history, sanction history
• Community information: chat messages, reports, inquiries to operators
• Device and log information: device model, operating system, app version, IP address, access time, error logs, advertising identifier, push token
• Payment information: purchased product, purchase time, order number, store payment receipt information
• Inquiry information: email address, inquiry content, attachments, handling history

The Company does not directly collect full payment method details such as card numbers or bank account numbers. Payments are processed through the Apple App Store, Google Play and their respective payment systems.

3. Purposes of Processing

The Company processes personal information for the following purposes:

• Account creation, login, user identification and provision of the Service
• Saving game progress and providing ranking and nickname features
• Delivering in-app purchases, investigating payment errors, refunds and customer support
• Chat moderation, handling reports, detecting and sanctioning cheating
• Serving ads, operating rewarded ads and measuring ad performance
• Improving service quality, statistical analysis, error diagnosis and ensuring stability
• Notices, updates, security alerts and responding to inquiries
• Compliance with applicable law and store policies

4. Advertising, Analytics and Third-Party SDKs

The Company may use the following external SDKs or services for advertising, analytics and error diagnosis:

• Google AdMob: serving ads and measuring ad performance
• Unity Ads: serving ads and operating rewarded ads
• Firebase: analytics, error diagnosis, messaging and more

External SDKs may process device information, advertising identifiers, app usage information and error logs. Each provider handles personal information according to its own policy.

• Google Privacy Policy
• Unity Privacy Policy
• Firebase Privacy and Security

5. Retention Period

The Company retains personal information until the purpose of processing is achieved, and deletes it without delay once an account deletion or withdrawal request is completed. However, the following information may be retained for as long as necessary to comply with law, handle disputes, prevent abuse or settle accounts:

• Payment and refund records: for the period required by e-commerce and related laws
• Customer inquiry and dispute records: for as long as necessary after handling is complete
• Abuse and sanction records: for as long as necessary to protect the Service and prevent abuse through re-registration
• Backup data: for a limited period according to the system backup cycle

6. Provision to Third Parties and International Transfers

As a rule, the Company does not provide users' personal information to outside parties. However, information may be processed by third parties where the user has consented, where there is a legal basis, or where it is necessary to provide the Service, such as for store payment processing and the use of external SDKs.

Global service providers such as Google, Unity and Apple may process information on servers located outside Korea. The Company processes such information to the extent necessary to operate the Service, in accordance with those providers' policies and safeguards.

7. Outsourcing of Processing

To provide a stable Service, the Company may entrust tasks such as cloud hosting, data analytics, advertising, payment verification and customer support to external services. The entrusted tasks and service providers may change depending on the launch and operation of the Service, and the Company will give notice of material changes through this Policy.

8. Your Rights

Users may at any time request access to, correction or deletion of their personal information, suspension of processing, or withdrawal of consent. Requests can be made through the in-app feature or by email to cs@flamehammer.games.

After verifying the user's identity, the Company will handle the request within a reasonable period in accordance with applicable law.

9. Account and Data Deletion

Users may request deletion of their account and personal information through the in-app account deletion feature or by email. See the Account and Data Deletion guide for details.

10. Children Under 13

The Service is not directed at children under the age of 13 and is not a family game. If the Company learns that personal information of a child under 13 has been collected, it will delete the information or take other necessary measures in accordance with applicable law.

11. Security Measures

The Company applies reasonable technical and administrative measures to process personal information securely, including access control, encryption or equivalent safeguards, log management, security updates and access control for external services.

12. Changes to This Policy

This Policy may be revised due to changes in law, store policies or the Service. The Company will announce material changes through in-app notices, the website or other appropriate means.